Call +1 949-590-3600 WhatsApp +1 347-319-6997 (opens in a new tab) info@faluxurytransport.com
Our Location: Astoria, Queens, NY

Terms and Conditions

Last Updated: October 31, 2026

These terms and conditions govern all reservations and services provided by FA LUXURY TRANSPORT CORPORATION (“FA Luxury Transport”, “we”, “us”, or “our”). By booking a reservation or utilizing our services, you agree to these terms.

1. Reservations and Quotes

  • Free Quotes: Every reservation starts with a free, no obligation quote based on your route, timing, vehicle, number of stops, and trip details. Final pricing is confirmed by our concierge team before your reservation is confirmed.
  • Booking Ahead: We accept reservations up to twelve months in advance. Booking requests made online must have a pickup time at least two hours away; for anything sooner, please call us.
  • Example Rates: Prices mentioned in our blog articles or elsewhere on our website are examples for typical trips. The rate confirmed for your reservation is the rate that applies.
  • Booking for Others: You may book transportation on behalf of a client or guest, and we can send the trip details to them directly.

2. Pricing, Billing, and Gratuity

  • Gratuity: Our pricing includes gratuity as part of the total fare. Chauffeurs are strictly prohibited from soliciting additional gratuities. If a customer chooses to offer an extra gratuity directly to the chauffeur or through FA Luxury Transport, it is accepted solely at the customer’s discretion and paid to the chauffeur in full.
  • Additional Charges: Tolls, parking fees, airport fees, regulatory fees, and operating surcharges will be itemized on the final billing statement when applicable.
  • Corporate Accounts: Corporate clients can arrange an account with consolidated billing through our concierge team.
  • Currency and Taxes: All rates are calculated and billed in U.S. Dollars (USD). Applicable taxes are charged as required by law.
  • Rate Changes: All published rates are subject to change without prior notice.
  • Holiday Surcharge: A 25% U.S. holiday surcharge applies to all trips occurring on New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, and Christmas Day. This surcharge is calculated based on the base fare, added stops, and waiting time.

3. Flat-Rate Rides, Flight Tracking, and Wait Times

FA Luxury Transport utilizes standardized routes with flat-rate pricing for travel to and from most major cities and airports.

  • Flight Tracking: Every airport reservation includes complimentary flight tracking. Your chauffeur arrives based on your actual landing time, with no extra charge for flight delays.
  • Wait Time: Wait time is the length of time elapsed between the scheduled pickup and the moment a passenger enters the vehicle. For airport pickups, it is counted from your actual landing time.
  • Grace Periods: We provide complimentary wait time grace periods of 90 minutes for international flights, 45 minutes for domestic flights, and 5 minutes for non-airport pickups.
  • Wait Time Fees: Once the grace period expires, a fee of $8.25 for every five (5) minutes of additional wait time is charged.
  • Stop Charges: Added stops on the route to the final drop-off location incur a Stop Charge, plus an $8.25 fee per five-minute increment for any wait time over the 5-minute grace period at the stop location.
  • Off-Route Stops: Passenger-requested stops that divert off the standardized route during a flat-rate trip are billed at the vehicle’s prevailing hourly rate.

4. Hourly Rides

Rides between locations without a flat rate, and as directed or full day reservations, are billed continuously for the time the vehicle and chauffeur are at your service.

  • Billing Increments: Hourly rides are billed at the chosen vehicle’s prevailing hourly rate in 30-minute increments.
  • Garage-to-Garage Billing: Final charges are based on the actual ride duration plus travel time from our garage to your pickup location, and the return from your drop-off point. The minimum garage-to-garage time billed is 90 minutes.
  • Exclusions: Hourly rates do not include tolls, parking, taxes, or other miscellaneous charges. If applicable, these are added to the final invoice upon ride completion.

5. Cancellations and No-Show Fees

Cancellations are fully refunded when made within the following timelines. Inside these timelines, cancellation charges equal the full confirmed rate.

  • Sedans (VIP Sedans and Executive Sedans) and SUVs: Canceled more than four (4) hours prior to the scheduled pickup time.
  • Vans and Sprinters: Canceled more than forty-eight (48) hours prior to the scheduled pickup time.

Flight Changes: If your flight is canceled or rescheduled, tell our concierge team as soon as you know, and we will help you arrange a new pickup time. The cancellation timelines above apply.

No-Show Policy: A no-show fee equal to the base fare of the trip plus any applicable wait time fees is charged if passengers fail to arrive at the designated pickup location. To avoid a no-show fee, call +1 949-590-3600 immediately if you cannot locate your vehicle or chauffeur.

Note: These cancellation terms represent our standard policy and may be modified based on market demand, desired reservation dates, and vehicle availability. Any mutually agreed-upon modifications confirmed in writing at the time of reservation supersede this standard policy.

6. Passenger Policies

  • Smoke-Free Vehicles: Every vehicle in our fleet is smoke free. Smoking during a ride is arranged only as a separate service, which must be requested when you book and confirmed by our team in advance. Smoking is not permitted in any vehicle without that confirmation.
  • Pets: Pets are allowed in our vehicles. They must remain leashed or safely secured in a carrying case and cannot travel in the front passenger area next to the chauffeur.
  • Child Safety Seats: Rear facing infant seats, forward facing convertible seats, and booster seats are available on request. Tell us the number of children traveling and their ages and weights when you book, and the seats are installed and checked before pickup. You are welcome to bring your own seat, and we will securely store a passenger’s personal car seat at our office until their return trip. Parents and guardians remain responsible for making sure each child travels in a seat suited to their age, weight, and height under the laws of New York, New Jersey, and any other state on the route.

7. Limitations of Liability

  • Lost Property: Neither FA Luxury Transport nor its affiliates shall be liable or assume responsibility for any lost, damaged, or misplaced personal property left in our vehicles.
  • Force Majeure: FA Luxury Transport and its affiliates are not liable for damages of any kind caused by delays or failure to perform services due to circumstances beyond our reasonable control. This includes severe weather, fire, earthquakes, floods, acts of God, extreme traffic conditions, road construction, strikes, government embargoes, civil disorder, acts of war or terrorism, acts of public authorities, or delays by air or ground passenger carriers.

8. Privacy Policy

By utilizing our services, you confirm that you have read our Privacy Policy and you agree that the terms of such policy are reasonable and satisfactory to you.

9. Changes to These Terms

We may update these terms from time to time. The date at the top of this page shows when they were last changed.

10. Contact Us

If you have any questions about these terms, please contact us: